Shipping Policy
At Calyn, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy applies to all orders placed through our website.
Shipping Destinations
United States: We ship within the 50 U.S. states. United Kingdom: We ship to the United Kingdom. International: We do not offer shipping to other international destinations at this time.
Processing & Delivery Times
Processing Time: 3–5 business days (Monday – Friday, excluding federal/bank holidays). Note: Orders placed after 6:00 PM, or on weekends/holidays, will begin processing on the next business day.
Delivery Time: United States: 10–15 business days once shipped. United Kingdom: 8–12 business days once shipped.
Note: Delivery estimates begin from the shipment date, not the order placement date. Carriers, weather, or unforeseen circumstances may impact actual transit times.
Shipping Rates & Carriers
Shipping Rates: United States: FREE shipping on orders over $50. $4.99 flat rate standard shipping for orders under $50.
United Kingdom: FREE shipping on orders over £40. £4.99 flat rate standard shipping for orders under £40.
No hidden handling fees. Carriers: We partner with trusted carriers including USPS, UPS, FedEx, Royal Mail, and regional partners based on package size and destination.
Tracking & Address Policy
Order Tracking: A shipping confirmation email with your tracking number will be sent upon dispatch. Please allow up to 24 hours for tracking updates to populate.
Shipping Address: Please verify your shipping address at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer. Contact us immediately at support@calyn.us if you need to update an unfulfilled order.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier. Please ensure your delivery location is secure or contact the carrier directly with your tracking number.
Contact Information
Calyn 784 Marietta St Leander, TX 78641 United States Phone: 510-448-8694 Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT) Email: support@calyn.us