Privacy Policy

Last Updated: November 14, 2026

Calyn operates the website calyn.us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you browse our site, place an order, or communicate with our support team. Our store is hosted on Shopify, which provides us with the e-commerce platform to serve you.

By accessing and using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information you voluntarily provide to us:

  • Full name, shipping address, email address, phone number
  • Order details, payment information (processed securely by payment providers; we do not store full credit card details)
  • Messages you send to our customer support team

We also automatically collect non-identifiable data through cookies and analytics tools, including IP address, browser type, device information, pages viewed, and shopping activity.

How We Use Your Information

We use your personal data to:

  • Process, fulfill, and ship your orders to the United States and the United Kingdom; share shipping details with our fulfillment partners
  • Send order confirmations, tracking updates, and respond to your support requests
  • Prevent fraud and secure our checkout process
  • Improve our website, product selection, and customer experience
  • Send optional promotional emails, only if you have subscribed

Sharing Your Information

We will not sell your personal information. We may share your necessary data only with trusted third parties required to complete your order:

  • Shopify (platform hosting, checkout)
  • Payment processors
  • Logistics carriers including USPS, UPS, FedEx, Royal Mail and regional delivery partners
  • Authorized fulfillment partners to prepare and dispatch your parcel

Your data may be transferred internationally for order delivery to the UK and US destinations.

Cookies

We use cookies to remember your preferences, track cart contents, and analyze website traffic. You may disable cookies through your browser settings, though this may affect website functionality.

Your Privacy Rights

If you are a resident of the United States, you have the right to request access to your personal data, request deletion of your data, or opt out of marketing emails. If you are located in the United Kingdom, you hold rights under UK GDPR, including the right to access, correct, erase, restrict processing, data portability and object to processing. To submit a privacy request, email us at support@calyn.us.

Data Security

We take reasonable measures to protect your personal information, but no online transmission or storage method is 100% secure.

Contact Us

Calyn 784 Marietta St Leander, TX 78641 United States Phone: 510-448-8694 Email: support@calyn.us Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)